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Raul

Help desk complaints

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CIOs were asked, “What is the strangest or most unusual request you or a member of your help desk or technical support team has ever received?” Their responses included:

* “Why isn?t my wireless mouse connected to the computer?”

* “My laptop was run over by a truck. What should I do?”

* “Can you rearrange the keyboard alphabetically?”

* “How do I read my e-mail?”

* “My computer is telling me to press any key to continue. Where is the ?any? key?”

* “Can you reset the Internet for me?”

* “There are animal crackers in my CD-ROM drive.”

* “Can you build me a robot?”

Some end users called to report problems with mice -- not the electronic kind -- and other pests. To wit:

* “Can you get the mice out of the ceiling?”

* “A server went down, and I found a lizard had crawled into it and died.”

* “A skunk ate my cable.”

Other requests signal more trouble than just a technical glitch. Here are some examples:

* “How can I block e-mail from my manager?”

* “Can I open the bank safe using my computer?”

* “Can you install cable TV on my PC?”

* “Can you order joysticks so that we can play video games?”

* “I?d like to stop receiving e-mail on Fridays.”

Help desk professionals are known for lending a hand, but these end users took the concept too far:

* “Can you come and install my car stereo?”

* “Where can I locate dry ice?”

* “I?d like wireless computer access in my motor home.”

* “Can you fix my typewriter?”

* “How long does it take to bake a potato in a microwave?”

* “My daughter is locked in the bathroom, can you pick the lock?”

* “Can you tell me the weather forecast for next year?”

* “The elevator is broken.”

* “How do I wire a robotic turkey?”

* “Where can I get software to track UFOs?”

* “Can you repair my motorbike?”

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